CLS Scanner Support
Use this page as the public support URL for CLS Scanner. It covers contact details, troubleshooting, Pro license help, and bug reporting guidance.
Support
Chrome Extension
Troubleshooting
License Help
How to get help
If you need help with CLS Scanner, contact us using the support method listed below and include the relevant audit details so we can reproduce the issue faster.
Support contact
Support email: info@gmksolution.com
Expected response time: within 1 to 2 business days.
Bug report checklist
- The page or sitemap URL you audited
- What action you were taking
- Your Chrome version
- The extension version
- Screenshots if the issue is visual
Basic troubleshooting
- Refresh the audited page and run the scan again.
- Confirm Chrome is up to date and the extension is on the latest published version.
- If you use PageSpeed Insights reporting, verify your PSI setup and retry the request.
- If a sitemap scan fails, test the sitemap URL directly in the browser to confirm it is reachable.
Pro license help
- To activate Pro, open the extension and enter your valid license key in the license or Pro settings area.
- To deactivate Pro, use the built-in deactivate option for the current browser profile before moving to a new one.
- If activation or deactivation fails, contact support and include your extension version plus a screenshot of the error state.
Suggested support copy
If you need help with CLS Scanner, contact us using the support method listed on the published support page. Please include:
- The page or sitemap URL you audited
- What action you were taking
- Your Chrome version
- The extension version
- Screenshots if the issue is visual